How are Carl'Z  wheelsets built?

All Carl'Z wheelsets are hand-built and trued in Germany. Rim, hub and spokes are carefully selected and precisely assembled - every wheelset is inspected before shipping.

What payment methods does Carl'Z accept?

We currently offer PayPal, credit and debit card payments via PayPal (PayPal Credit), bank transfer (prepayment), cash on delivery and cash on collection.

Does Carl'Z  offer a crash replacement?

Our streamlined, no-questions-asked Crash Replacement service makes the process simple. Just send us your hub, and we'll rebuild your wheel with a new rim, spokes, and nipples. You only pay for the replacement parts.

What warranty does Carl'Z offer on its wheelsets?

All wheels are covered by a 2-year statutory warranty. In addition, we provide 5 years of spoke breakage coverage.

Damage caused by external impact (e.g. sticks, crashes, or derailleur failures) is excluded. In these cases, we offer a complete wheel rebuild at a reduced service price.

How long is the delivery time?

Delivery time varies depending on availability. Current delivery times can be found directly on the respective product page.

Shipping within Germany: Delivery of in-stock items can take up to 7 days. Please check your tracking link for the latest updates.

Shipping to EU countries: Delivery of in-stock items can take more than 7 days. Please check your tracking link for the latest updates.

Shipping to Switzerland, the United Kingdom, and Norway: Please note that delivery to non-EU countries takes longer than to EU destinations (due to customs clearance). Please check your tracking link for the latest updates.

Which shipping carrier do you use?

All orders are shipped securely and reliably with DHL.

Which countries do you ship to?

We are currently shipping to the following countries/regions.

All EU member states, Switzerland, the United Kingdom and Norway.

How much does shipping cost?

Shipping rates are calculated as follows.

Germany: €17.90and EU countries: €18.90.

Will I have to pay customs duties or import taxes?

Not Within Germany and the European Union

There are no additional customs duties or import taxes.

Outside the European Union

Additional import charges may apply depending on your country's regulations. These fees are the responsibility of the recipient.

How does customs clearance work?

Switzerland: Customs clearance is handled by DHL.

United Kingdom: DHL contacts you before delivery to collect VAT and applicable import charges.

Norway: Customs clearance is carried out under Norway's standard import process.

When do I have to pay import fees?

If import charges apply, they are not paid during checkout.

The shipping carrier (typically DHL) will contact you before delivery with payment instructions. Your order will be released for final delivery once the required fees have been paid.

Which hubs does Carl'Z  use?

We exclusively use high-quality hubs from DT Swiss and Newmen. Both manufacturers stand for precision, durability and low weight.

Which wheelsets does Carl'Z offer?

Carl'Z offers ready-built wheelsets for Gravel, Endurance, Road and MTB. Each lineup is designed for the specific demands of its discipline - from long climbs to demanding terrain.

What does Tubeless Ready mean?

Tubeless Ready means the rim is designed to work both with a traditional inner tube and without one (tubeless). In the tubeless setup, a special sealant is used inside the tyre instead, which seals small punctures on its own - improving flat protection and allowing lower tyre pressures for more comfort and grip without increasing the risk of pinch flats.

Are your rims hooked or hookless?

It depends on the product line. Our Gravel, Endurance and Road rims use a hooked design, allowing a wider tyre selection and greater tolerance to pressure variations. Our MTB rims are hookless, providing a continuous rim profile that supports modern wide tyres at low air pressures. Each product page states the rim type clearly.

How do I maintain my Carl'Z wheelset?

Regular cleaning, checking spoke tension and servicing the hub bearings - that is all it takes. Wheelsets that are properly maintained will last for years.

Where can I buy Carl'Z  wheelsets?

Directly here on our website. No middlemen, no markup - you buy straight from the manufacturer.